Frequently Asked Questions
General Storage Facility Questions
What sizes of storage units do you offer in Waco, TX?
We offer a variety of storage unit sizes in Waco, from 5x10 units for smaller items up to spacious 10x30 units that can accommodate furniture, household items, or even larger belongings. We also provide dedicated automobile, boat, and RV storage options to meet all your storage needs
Can I access my storage unit 24/7?
Yes, our storage facility in Waco offers 24/7 access, so you can visit your unit anytime you need, day or night.
How secure is your Waco storage facility?
Our facility is fully fenced, gated and well-lighted with 24/7 video surveillance for enhanced security. Each customer receives a high-quality lock at no extra cost, and a secure access code is required to enter the property, adding an extra layer of protection for your belongings.
Do you offer climate-controlled storage units?
We currently don’t have climate-controlled storage units at our Waco facility, but our standard units are designed to protect your belongings under typical Texas weather conditions.
What are your office and gate hours?
Our facility offers 24/7 gate access for your convenience. If you need assistance, our customer service representatives are available for remote support Monday through Friday from 10:30 AM to 5:30 PM, and Saturday from 10:30 AM to 3:30 PM.
What amenities are available at your Waco storage facility?
Our facility offers drive-up units, free locks with each rental, and the convenience of online rental and payment options. Our goal is to make your storage experience in Waco simple and secure.
Rental Terms and Payment Options
Is there a minimum rental period for storage units in Waco?
We offer month-to-month rentals for storage units in Waco, TX, so you can store your belongings for as long or as short as you need without a long-term commitment.
Are there fees for ending my storage unit rental early?
No, there are no fees for ending your lease early. We simply require a 10-day notice before your move-out date.
What payment options are accepted for Waco storage units, and can I pay online?
We accept ACH and all major credit/debit cards, including American Express, Discover, Visa, and Mastercard. Payments can be made online or by contacting our customer service team over the phone.
When is rent due each month for my storage unit in Waco?
Rent is due on the first of each month. To avoid late fees, please make your payment on time through our online portal or by phone.
Do you offer any current promotions or discounts on storage units in Waco, TX?
Yes, we offer introductory move-in promotions, including a “First Month Free” offer on select units. We also have special discounts for military personnel and first responders as a thank you for their service. Visit our website or call us to learn about our current offers.
Do you offer a referral discount for storage in Waco?
Yes, refer a friend, and you’ll both receive a $50 one-time credit on your storage rental. Contact us for details on this referral program.
Is insurance required for storage units in Waco?
Yes, either a storage property protection plan or private insurance coverage is required to protect your items. Mac's Self Storage offers a low-cost property protection plan through SafeLease for added convenience. Additional details are available here.
If I have private insurance, how do I provide proof of coverage?
If you have private insurance, you can provide proof of coverage by submitting it to privatepolicy.com.
Storage Policies and Restrictions
What items aren’t allowed in storage units?
To keep our facility safe, we don’t allow hazardous materials, flammable items, perishable goods, or illegal substances in any storage units.
Are there restrictions on storing vehicles or boats?
Our Waco facility accommodates most vehicles, boats, and RVs, provided they are operable. Please make sure to have the necessary documentation, like registration and insurance, on file with us.
What type of lock should I use for my storage unit?
We recommend using a high-quality disc lock for added security, and we provide one for free with your rental.
What should I do if I lose my key or lock?
If you lose your key, please contact our office. We may be able to assist in removing or replacing the lock, although a small lock removal fee may apply.
Can I live or sleep in a storage unit in Waco, TX?
No, living or sleeping in a storage unit is strictly prohibited at our storage facility in China Spring just outside of Waco, TX. Storage units are designed solely for storing items and do not meet safety or legal requirements for habitation. If you're looking for secure and affordable self-storage in Waco or China Spring, we’re here to help with compliant, safe storage solutions.
Moving In and Packing Tips
How do I reserve a storage unit online in Waco, TX?
You can reserve a storage unit online by visiting our website. Just choose the size you need, complete the rental process, and your unit will be ready for move-in.
Do you sell packing supplies?
We offer essential items like box cutters, a Sharpie, and provide a free lock with your rental. For other supplies, local stores have a full selection of boxes, packing tape, and more.
Any tips for packing my storage unit?
For efficient packing, fill boxes fully to avoid collapse, label each box, and keep frequently accessed items at the front. Using pallets to elevate items from the floor is also helpful for added protection.
What’s the best way to organize my storage unit?
Maximize your space by stacking boxes vertically, storing larger items at the back, and creating an aisle for easy access. Labeling and organizing will make it easier to find things when needed.
How do I secure or unlock my unit door if it’s difficult to open?
If you’re having trouble, ensure the door is fully open or fully closed before attempting to latch or unlatch. You may also need to step on the door handle or pedal to help align the door with the latch and create a secure seal at the base.
Changing or Ending Your Rental
Can I switch to a different storage unit size if my needs change?
Yes, you can switch to a different unit size based on availability. Contact our office, and we’ll help you find a space that better fits your current needs.
How do I end my rental?
To end your rental, please notify us 10-days in advance as required by Texas law and the rental agreement, empty and sweep out your unit, and return any combination locks to the lock drop box located at the front of Row E. Our customer service representatives are available to assist you should you have any questions about the move-out process.
Is there a long-term lease, or can I rent monthly?
All rentals are month-to-month, allowing you the flexibility to rent as long as you need without a long-term commitment.
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